/* Please refer to readme.html for full Instructions Text[...]=[title,text] Style[...]=[TitleColor,TextColor,TitleBgColor,TextBgColor,TitleBgImag,TextBgImag,TitleTextAlign,TextTextAlign, TitleFontFace, TextFontFace, TipPosition, StickyStyle, TitleFontSize, TextFontSize, Width, Height, BorderSize, PadTextArea, CoordinateX , CoordinateY, TransitionNumber, TransitionDuration, TransparencyLevel ,ShadowType, ShadowColor] */ var FiltersEnabled = 1 // if your not going to use transitions or filters in any of the tips set this to 0 /* Begin Canned Entries */ Text[0]=["Me Email","Click here to send me an email "] Text[1]=["Home Page","Click here to go to my Web site."] Text[2]=["This is the title","Well How do you find this Tip message to be?"] Text[3]=["Right","This tip Is right positioned"] Text[4]=["Center","This tip Is center positioned"] Text[5]=["Left","This tip Is left positioned"] Text[6]=["Float","This tip Is float positioned at a (10,10) coordinate, It also floats with the scrollbars so it is always static"] Text[7]=["Fixed","This tip Is fixed positioned at a (1,1) coordinate"] Text[8]=["sticky style","This tip will sticky around
This is useful when you want to insert a link like this Home Page"] Text[9]=["keep style","This sticks around the mouse"] Text[10]=["Left coordinate control","This tip is right positioned with a 40 X coordinate "] Text[11]=["Top coordinate control","This tip is right positioned with a 50 Y coordinate"] Text[12]=["Visual effects","This tip has a Shadow and is Transparent a little and also has a random Transition applied to it "] Text[13]=["different style","Wow this is a new style and position! "] Text[14]=["This is The title","this is the text"] Text[15]=["","This is only text"] Text[16]=["","Some Lists
  • list one
  • list two
  • list three
  • list four
    • "] /* End Canned Entries */ /* Begin Andre's Entries */ Text[17]=["","This will send and email to the TECWorks Enterprise Help Desk"] Text[18]=["","This link will take you to the SHARP Customer Web Page, and will open in a new window..."] Text[19]=["","Click on this notebook icon to bookmark the SHARP Customer Web Page..."] Text[20]=["","Click on this notebook icon to bookmark the TECWorks Enterprise Help Desk Duty Schedule..."] Text[21]=["","Use this option to submit turnover information that DOES NOT require extensive notification..."] Text[22]=["","Use this option to access the TECWorks Enterprise Help Desk Duty Schedule..."] Text[23]=["","Use this option to view files stored in the TECWorks Enterprise Help Desk Document Warehouse"] Text[24]=["","Use this option to upload files to the TECWorks Enterprise Help Desk Document Warehouse"] Text[25]=["","Use this option to submit turnover information that DOES require extensive notification..."] Text[26]=["","Click on this notebook icon to bookmark the Preserve at Somers Discussion Forum..."] Text[27]=["","Click on this globe icon to access the Preserve at Somers Discussion Forum..."] Text[28]=["Please Note:","Contact your local support organization for either approval or assistance prior to installing this software..."] /* Begin SHARP Customer Process Entries */ Text[29]=["Question...","Can I have your name, OpCo, and country please?"] Text[30]=["Question...","Thank you for calling the TECWorks Enterprise Help Desk, [Your Name] speaking, how may I help you?"] Text[31]=["Question...","Are you calling in reference to an existing Support Request?"] Text[32]=["Question...","Can you please provide a short description of the issue?

    Format for Description: OPCO COUNTRY: Description

    i.e. - 'KFI GERMANY: New Cost Centers'"] Text[33]=["Question...","Which of the following is your issue related to:

    -Interfaces (ABAP)
    -Configuration
    -Security
    -Basis
    -Password Reset or Unlock
    -Acquisition or Divestiture (Project)
    -SHARP Functionality (Global Processing)"] Text[34]=["Note...","If appropriate group not found (from previous processes) then use the Default Process"] Text[35]=["Question...","Are you having problems accessing data you should be able to access?"] Text[36]=["Question...","Is this request in reference to Maintining or Creating User Id's?"] Text[37]=["Question...","Do you have the appropriate forms from the SHARP website filled out and approved?"] Text[38]=["Note...","Please direct the customer to this location for security forms:

    http://tehd.altria.net/sharp/documents/security
    "] Text[39]=["Question...","Is this request in reference to maintaining or creating security roles?"] Text[40]=["Question...","Is this request in reference to a company acquisition or divestiture?"] Text[41]=["Question...","Is this request in reference to a major organization change?"] Text[42]=["Question...","Is this request in reference to a SHARP Process?"] Text[43]=["Question...","Is this request in reference to the expat or transfer process?"] Text[44]=["Question...","Do you have the Support Request number or can I have your name please?"] Text[45]=["Question...","Do you have information you would like me to add to the Support Request?"] Text[46]=["Question...","Your support request is currently in 'XXX' status. Would you like someone to contact you?"] Text[47]=["Question...","Is this request in reference to your system configuration?"] Text[48]=["Question...","Is this request to maintain or create data records?"] Text[49]=["Question...","Is this request to create system configuration?"] Text[50]=["Question...","Is this request to correct system configuration that was working fine before now?"] Text[51]=["Question...","Is this request in reference to your SAP printers?"] Text[52]=["Question...","Is this request in reference to your SAP GUI application?"] Text[53]=["Question...","Is this request in reference to the system response time?"] Text[54]=["Question...","Are you requesting a new printer or printers?"] Text[55]=["Question...","Are you having SHARP connection problems?"] Text[56]=["Question...","Is your printer having problems or would you like to change parameters?"] Text[57]=["Question...","Is this request in reference to unlocking a User ID?"] Text[58]=["Question...","Is this request in reference to resetting a password?"] Text[59]=["Question...","Is this request in reference to reports or infosets?"] Text[60]=["Question...","Is this request in reference to updating a large number of SHARP data records in batch?"] Text[61]=["Question...","Is this request in reference to an interface?"] Text[62]=["Question...","Is this request for a new report/infoset or a change to an existing report/infoset?"] Text[63]=["Question...","Have you used a utility to perform this load before?"] Text[64]=["Question...","Is this request for a new interface or to change/fix an existing one?"] Text[65]=["","Clicking here takes you forward/backward to the next/previous process model step..."] Text[66]=["Note...","Clicking here will close the model..."] Text[67]=["Note...","Many of the seperate process flows have returns labeled:

    back to incoming SR by Telephone Process

    This is where you return to..."] Text[68]=["Note...","Is this in reference to creating Jobs, (Sub) Functions or any other Organization object?"] Text[69]=["","Use this option to view files stored in the SHARP Document Warehouse"] Text[70]=["","Use this option to upload files to the SHARP Document Warehouse"] Text[71]=["","This link will open the SHARP Critical Interface List in a new window"] Text[72]=["Question...","Can you please provide a short description of the issue?

    Format for Description: OPCO COUNTRY CUSTOMER NAME: Description

    i.e. - 'KFI GERMANY Joe Brown: New Cost Centers'"] Text[73]=["Note...","Please use either the Password Reset Process or the Account Unlock Process."] Text[74]=["For Example...","'SSO KFI Chile'"] Text[75]=["Note...","Please be sure to include the Alternate Contact Number, Completion Date & any description information provided."] Text[76]=["","This link will generate a pre-addressed email that provides detailed questions that will help to get your issue registered efficiently.

    Please respond to all of the questions, entering your reply's in the spaces ('____') provided."] Text[77]=["","This link will generate a standard pre-addressed email."] Text[78]=["Direct Contact","The TECWorks Help Desk in Rye Brook, NY USA can be reached directly @ (914) 335-1313.

    The ITSC Asia Pacific Help Desk in Melbourne, Australia can be reached directly @ (011) 61-3-8531-3845."] Text[79]=["Weekend Coverage","
    New York Weekends:
    Friday, 6:00p -> Sunday 4:00p.

    Lausanne Weekends:
    Saturday, 12:00a -> Sunday, 10:00p.

    Melbourne Weekends:
    Saturday, 10:00a -> Monday, 8:00a.

    "] Text[80]=["Modification 12-20-03","If assignment group in email is: INTERFACE FAILURE,

    Set Assignment group as: SSO-IS-BASIS

    and follow the BASIS process."] Text[81]=["Please Note...","For PMUSA only - Only the following customers can register support requests for items other than Password Resets and Account Unlocks:

    Stephen H. Jones
    Lisa T. Mayes
    Patricia A. Sanders
    Erin Prey

    "] /* End SHARP Customer Process Entries */ /* Begin SPAM FORM Entries */ Text[82]=["Please Make a Selection...","Please Select -

    Add to Authorized List to ALLOW email from an SMTP address or Domain, or

    Addto Unauthorized List to REMOVE email from an SMTP address or Domain"] Text[83]=["Please Note...","This is the name of the customer experiencing the problem, not the person reporting the problem."] Text[84]=["Please Note...","This is the phone number of the customer experiencing the problem, not the person reporting the problem."] Text[85]=["Please Note...","This is the SMTP (i.e. - name@somedomain.com) of the person reporting the problem. This address will ensure a properly registered support request."] Text[86]=["Please Note...","Specific SPAM-related content goes here..."] /* End SPAM FORM Entries */ /* Start SHARP Customer Process Entries */ Text[87]=["","Description:

    This is a General Purpose OLAP Report to address some of the common requirements of the Sharp Support requests.

    Comment:

    Dynamic Analysis WEB Based (OLAP) Report."] Text[88]=["","Description:

    This a support request history report with all commonly used information with history detail.

    Comment:

    Provide the Request number in the URL to see the Details."] Text[89]=["","Description:

    Excel based general purpose OLAP Report to address some of the common requirements of the Sharp Support Requests.

    Comment:

    Dynamic Analysis (OLAP) Report.."] Text[90]=["","Hint: Email addresses are typically in the format of:

    firstname.lastname@altria.com.

    Please select 'E-mail Addresses' tab from your Global Address List (GAL) profile in Outlook to view your E-mail address."] /* End SHARP Customer Process Entries */ /* Begin Andre's style entries */ Style[0]=["black","black","#FF8800","#FFB74C","","","","","Verdana","Verdana","","","","",200,"",2,2,15,15,6,1,0,"complex","gray"] Style[1]=["black","black","#FF8800","#FFB74C","","","","","Verdana","Verdana","","sticky","","",200,"",2,2,15,15,6,1,0,"complex","gray"] /* End Andre's style entries */ /* Begin Canned Styles */ Style[2]=["black","black","#FF8800","#FFB74C","","","","","Verdana","Verdana","left","","","",200,"",2,2,15,15,6,1,0,"complex","gray"] Style[3]=["white","black","#000099","#E8E8FF","","","","","","","float","","","",200,"",2,2,10,10,"","","","",""] Style[4]=["white","black","#000099","#E8E8FF","","","","","","","fixed","","","",200,"",2,2,1,1,"","","","",""] Style[5]=["white","black","#000099","#E8E8FF","","","","","","","","sticky","","",200,"",2,2,10,10,"","","","",""] Style[6]=["white","black","#000099","#E8E8FF","","","","","","","","keep","","",200,"",2,2,10,10,"","","","",""] Style[7]=["white","black","#000099","#E8E8FF","","","","","","","","","","",200,"",2,2,40,10,"","","","",""] Style[8]=["white","black","#000099","#E8E8FF","","","","","","","","","","",200,"",2,2,10,50,"","","","",""] Style[9]=["white","black","#000099","#E8E8FF","","","","","","","","","","",200,"",2,2,10,10,51,0.5,75,"simple","gray"] Style[10]=["white","black","black","white","","","right","","Impact","cursive","center","",3,5,200,150,5,20,10,0,50,1,80,"complex","gray"] Style[11]=["white","black","#000099","#E8E8FF","","","","","","","","","","",200,"",2,2,10,10,51,0.5,45,"simple","gray"] Style[12]=["white","black","#000099","#E8E8FF","","","","","","","","","","",200,"",2,2,10,10,"","","","",""] /* End Canned Styles */ applyCssFilter()